Terms of Service

Effective date: September 3, 2026
Last updated: September 4, 2026

These Terms of Service govern your use of TutorHub’s website, mobile application, tutor-matching, booking, payment, progress-tracking, and related services.

TutorHub is operated by TutorHub in Canada. In these Terms, “TutorHub,” “we,” “us,” and “our” refer to TutorHub.

By creating an account, booking or providing a tutoring session, making a payment, or otherwise using TutorHub, you agree to these Terms.

1. Eligibility

You must be legally capable of entering into an agreement to use TutorHub independently.

A parent or legal guardian must create, authorize, or supervise an account used by a child who cannot legally or meaningfully agree to these Terms.

The parent or guardian is responsible for:

• Providing accurate information
• Approving bookings and payments
• Supervising the child’s use of TutorHub where appropriate
• Ensuring that the child follows these Terms
• Communicating any relevant learning or safety requirements

2. TutorHub’s Service

TutorHub helps students and families:

• Find and evaluate tutors
• Request a tutor match
• Book and manage sessions
• Set learning goals
• Track attendance and progress
• Communicate about tutoring services
• Make payments

TutorHub helps tutors:

• Create professional profiles
• Display subjects, qualifications, and availability
• Receive student requests
• Manage bookings
• Maintain session records
• Receive and track payouts

TutorHub may facilitate tutoring services, but tutors remain responsible for the professional quality, preparation, content, and delivery of their sessions.

Unless a separate written agreement states otherwise, tutors provide services as independent professionals and are not employees, agents, or legal representatives of TutorHub.

3. No Guarantee of Academic Results

TutorHub supports structured tutoring and measurable progress, but academic outcomes depend on many factors, including attendance, student participation, tutor suitability, study effort, school requirements, and the time available.

TutorHub does not guarantee:

• A particular grade
• Examination success
• Admission to a school or program
• Completion of a course
• A specific academic improvement
• A particular number of tutor requests or bookings

4. Accounts

You agree to:

• Provide accurate and current information
• Keep your login details confidential
• Use only your own authorized account
• Notify TutorHub promptly about unauthorized access
• Update information when it changes
• Accept responsibility for activity performed through your account

TutorHub may request identity or authorization information when necessary for security, payments, child protection, or legal compliance.

You may not create a false profile, impersonate another person, or misrepresent qualifications, age, experience, or authority.

5. Tutor Profiles and Responsibilities

Tutors must ensure that profile information is accurate and not misleading.

Tutors are responsible for:

• Accurately describing qualifications and experience
• Teaching only subjects they are competent to provide
• Maintaining professional conduct
• Preparing appropriately for sessions
• Keeping availability current
• Attending confirmed sessions on time
• Protecting student information
• Following safeguarding requirements
• Maintaining any licence, screening, insurance, or authorization required for their work
• Complying with applicable tax and reporting obligations

TutorHub may review profiles, qualifications, reviews, complaints, or session records. A profile review does not constitute a guarantee of a tutor’s suitability for every student.

6. Matching and Tutor Selection

TutorHub may consider subject needs, grade level, learning preferences, availability, service location, tutor experience, and other relevant information when suggesting a match.

Students and families remain responsible for reviewing the available information and deciding whether to proceed with a tutor.

A previous successful match or positive review does not guarantee future suitability or results.

7. Bookings and Sessions

A booking becomes confirmed when the platform displays confirmation or sends a confirmation message.

Students, families, and tutors must:

• Attend sessions at the confirmed time
• Provide reasonable notice of scheduling changes
• Use appropriate and safe communication
• Keep contact and availability information current
• Follow the cancellation terms shown during booking
• Avoid moving payments outside TutorHub where prohibited

Online sessions require a suitable device, reliable internet connection, and any software identified during booking.

In-person sessions must occur in a safe, appropriate, and mutually agreed location. A responsible adult should supervise arrangements involving a minor where appropriate.

8. Fees, Payments, and Tutor Payouts

Session prices, service fees, taxes, and other charges will be displayed before payment or confirmation.

Payments may be processed through Stripe or another authorized payment provider. By submitting payment information, you authorize the applicable charges.

Tutors may be required to establish a payment-provider account and complete identity, tax, banking, or compliance checks before receiving payouts.

Tutor payout timing may be affected by:

• Payment-provider processing
• Banking schedules
• Refunds or chargebacks
• Account verification
• Fraud or security reviews
• Disputes
• Legal or regulatory requirements

TutorHub may correct payment errors and recover amounts paid in error, subject to applicable law.

9. Cancellations, Rescheduling, and Refunds

The cancellation, rescheduling, refund, and missed-session rules displayed during booking or in the app form part of these Terms.

Users should review those rules before confirming a session.

Refund eligibility may depend on:

• How much notice was provided
• Whether the tutor or student attended
• Whether a technical failure prevented the session
• Whether the session was cancelled by TutorHub or the tutor
• Whether the service was materially different from what was booked
• Applicable consumer-protection law

If a tutor cancels or does not attend, TutorHub may offer rescheduling, account credit, an alternative tutor, or a refund, depending on the circumstances.

If a student does not attend or cancels too late, some or all of the session fee may remain payable according to the policy shown at booking.

10. Reviews and Feedback

Users may submit honest reviews based on genuine experiences.

Reviews must not contain:

• False or misleading statements
• Harassment or threats
• Discriminatory content
• Private contact information
• A child’s personal information
• Unrelated advertising
• Content that violates another person’s rights

TutorHub may moderate or remove content that violates these Terms, but is not required to publish every review.

11. Communication and Professional Conduct

Students, families, and tutors must communicate respectfully and professionally.

You may not use TutorHub to:

• Harass, threaten, exploit, or discriminate against another person
• Request inappropriate personal information
• Send sexual, abusive, or illegal material
• Circumvent safety or payment procedures
• Pressure a minor to communicate privately
• Share another person’s confidential information
• Promote unrelated products or services
• Engage in fraud or dishonest conduct

Serious safety concerns may result in immediate suspension, investigation, reporting, or termination.

12. Safeguarding

The safety of students, particularly minors, is a shared responsibility.

Tutors must maintain appropriate professional boundaries and comply with TutorHub’s safeguarding requirements.

Parents and guardians should:

• Review tutor information
• Remain involved in the student’s tutoring arrangements
• Ensure that in-person sessions occur in an appropriate setting
• Report inappropriate conduct immediately
• Avoid sharing unnecessary sensitive information

If you believe a child or another person is in immediate danger, contact local emergency services before contacting TutorHub.

13. Prohibited Activities

You may not:

• Access another user’s account without permission
• Interfere with the website, app, or security systems
• Introduce malware or harmful code
• Scrape, copy, or harvest platform information without authorization
• Use TutorHub for unlawful activity
• Manipulate reviews, bookings, or payment records
• Avoid platform fees through unauthorized arrangements
• Reverse engineer the app except where the law expressly permits it
• Use TutorHub content or data to train an artificial intelligence system without written permission
• Collect student or tutor information for unrelated commercial purposes

14. Intellectual Property

TutorHub and its licensors own the website, app, branding, software, designs, text, graphics, databases, and platform materials, excluding content owned by users or third parties.

TutorHub grants you a limited, personal, revocable, non-exclusive, and non-transferable right to use the service for its intended purpose.

You may not reproduce, resell, distribute, modify, or commercially exploit TutorHub materials without written permission.

15. User Content

You retain ownership of content you submit, such as profile information, reviews, messages, and learning materials.

You grant TutorHub a limited licence to host, display, process, reproduce, and transmit that content only as reasonably required to operate, secure, improve, and provide the service.

You confirm that you have the right to submit the content and that it does not violate another person’s rights.

16. Privacy

TutorHub processes personal information according to its Privacy Policy.

By using TutorHub, you acknowledge that personal information may be processed as described in that policy.

17. Third-Party Services

TutorHub may rely on third parties such as:

• Stripe
• App Store
• Google Play
• Hosting providers
• Communication services
• Video or meeting platforms
• Mapping or scheduling services

Third-party services may have separate terms and privacy policies. TutorHub is not responsible for an independent third party’s service, availability, or conduct.

Apple and Google are not responsible for tutoring services delivered through TutorHub.

18. Platform Availability and Changes

TutorHub may modify, suspend, replace, or discontinue a feature where reasonably necessary for maintenance, security, legal compliance, operational changes, or service improvement.

We do not guarantee uninterrupted or error-free access.

Planned maintenance and unexpected technical problems may temporarily affect bookings, messages, payments, or account access.

19. Suspension and Termination

TutorHub may restrict, suspend, or terminate an account where we reasonably believe that:

• These Terms have been violated
• A user presents a safety risk
• Fraud or unauthorized payment activity has occurred
• Information is materially false
• Required verification has not been completed
• The account is being used unlawfully
• Suspension is necessary to protect another person or the platform

Users may request account closure by contacting TutorHub.

Termination does not remove payment obligations, dispute responsibilities, confidentiality duties, or provisions intended to continue after termination.

20. Disclaimers

TutorHub provides the platform and services on an “as available” basis, subject to rights that cannot legally be excluded.

To the extent permitted by law, TutorHub does not warrant that:

• Every tutor will be suitable for every student
• Services will always be uninterrupted
• Every profile statement will remain current
• Academic or financial outcomes will meet expectations
• Third-party services will always be available

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, TutorHub will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the service.

Where liability cannot be excluded, TutorHub’s liability will be limited only to the extent permitted by law.

Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, personal injury caused by negligence, or another liability that cannot legally be limited.

22. Indemnity

To the extent permitted by law, you agree to compensate TutorHub for reasonable losses, claims, and expenses resulting from:

• Your unlawful use of TutorHub
• Your material breach of these Terms
• Content you submit
• Your violation of another person’s rights
• Your tutoring services or professional conduct, where you are a tutor

This provision does not apply where the loss was caused by TutorHub’s own unlawful conduct.

23. Governing Law

These Terms are governed by the laws of Canada and the laws of [PROVINCE OR TERRITORY], without regard to conflict-of-law principles.

Any dispute will be handled by the courts with jurisdiction in [PROVINCE OR TERRITORY], unless applicable consumer law gives a user the right to bring a claim elsewhere.

24. Changes to These Terms

TutorHub may update these Terms when services, policies, or legal requirements change.

The updated Terms will display a revised date. Material changes may also be communicated through the website, app, or email.

Continued use after the effective date of updated Terms constitutes acceptance where permitted by law.

25. Contact

Questions about these Terms may be sent to:

TutorHub
Operated by: TutorHub
Email: hello@tutorshub.ca
Location: Canada