Privacy Policy

Effective date: September 3, 2026
Last updated: September 4, 2026

TutorHub is operated by TutorHub in Canada. In this Privacy Policy, “TutorHub,” “we,” “us,” and “our” refer to TutorHub.

This policy explains how TutorHub collects, uses, stores, shares, and protects personal information when you use our website, mobile application, tutoring services, contact forms, or related services.

1. Information We Collect

Account and Contact Information

We may collect:

• Full name
• Email address
• Telephone number
• Account type, such as student, parent, guardian, tutor, or school
• Login and account authentication information
• Communication preferences

Student and Family Information

To provide tutoring services, we may collect:

• Student name and age or grade level
• Subjects and areas where support is needed
• Learning goals and preferences
• Tutor preferences
• Availability and scheduling information
• Attendance and session history
• Learning milestones and progress information
• Feedback submitted by students, parents, or guardians

Please do not provide medical, diagnostic, disability, or other highly sensitive information unless TutorHub specifically requests it and explains why it is needed.

Tutor Information

We may collect:

• Professional profile information
• Photograph and biography
• Subjects and grade levels taught
• Qualifications, experience, and areas of focus
• Availability and service location
• Payment and payout information
• Reviews and session records
• Identity or qualification documents where required
• Screening or verification information where applicable

Booking and Session Information

We may collect:

• Tutor requests and matches
• Booking dates and times
• Attendance and cancellation records
• Session goals and completion status
• Messages connected with tutoring services
• Reviews, ratings, and service feedback

TutorHub does not record tutoring sessions unless users are clearly informed and any required consent has been obtained.

Payment Information

Payments may be processed by Stripe or another authorized payment provider.

TutorHub may receive transaction details such as the payment status, amount, currency, date, refund status, and limited payment-method information. TutorHub does not normally receive or store complete credit-card numbers.

Tutors may be required to provide payout, identity, tax, or banking information directly to the payment provider.

Technical Information

When you use the website or app, we may automatically collect:

• IP address
• Device type
• Operating system
• Browser type
• App version
• Login and activity timestamps
• Pages or features used
• Crash reports and diagnostic information
• Security and fraud-prevention information
• Push-notification tokens, if notifications are enabled

Location Information

TutorHub may use a city, postal code, or general service area to support local tutor matching. We will not collect precise device location unless the feature requires it and you provide permission.

2. How We Use Personal Information

We use personal information to:

• Create and manage accounts
• Match students with suitable tutors
• Arrange and manage tutoring sessions
• Display tutor profiles
• Track attendance, goals, and learning progress
• Process payments, refunds, and tutor payouts
• Send booking confirmations and service notifications
• Respond to questions and support requests
• Review tutor qualifications and profiles
• Maintain platform safety and service quality
• Detect fraud, misuse, and security incidents
• Improve the website, app, and tutoring experience
• Maintain records required for legal, tax, accounting, and operational purposes
• Send marketing communications where consent has been obtained
• Comply with applicable laws and lawful requests

TutorHub will not use student learning information for unrelated advertising or train general-purpose artificial intelligence models with identifiable student records without specific consent.

3. Consent

Where consent is required, TutorHub will explain what information is being collected, why it is needed, how it will be used, and who may receive it.

Consent may be express or implied depending on the sensitivity of the information and the reasonable expectations of the person involved.

You may withdraw consent by contacting us. Withdrawing consent will not affect processing that already occurred lawfully. Some services may no longer be available if the required information cannot be processed.

4. Children and Young People

TutorHub provides services that may involve children and young people.

A parent or legal guardian must create or authorize an account for a child who cannot provide meaningful consent. TutorHub generally requires parental or guardian authorization for children under 13.

Parents and guardians are responsible for ensuring that information submitted about a child is accurate and that they have the authority to provide it.

TutorHub does not knowingly:

• Sell children’s personal information
• Use student learning records for behavioural advertising
• require unnecessary personal information as a condition of tutoring
• Publicly display a child’s personal information without appropriate authorization

A parent or guardian may contact TutorHub to request access to, correction of, or deletion of a child’s information, subject to legal and operational requirements.

5. How We Share Information

TutorHub may share personal information only as reasonably necessary.

Between Students, Families, and Tutors

Relevant information may be shared to arrange a suitable match, manage sessions, communicate about learning needs, and provide tutoring services.

Tutors should only receive information reasonably required to deliver the service.

Service Providers

We may use service providers for:

• Website and app hosting
• Database storage
• Email and communication delivery
• Customer support
• Payment processing
• Analytics
• Security and fraud prevention
• Scheduling and notifications
• Professional verification

These providers may only use personal information for the services they provide to TutorHub and subject to their contractual and legal obligations.

Schools and Education Partners

Information may be shared with a school or education partner when the student, parent, guardian, or authorized institution has requested or approved the service.

Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to a court order or lawful government request
• Protect a student or another person from serious harm
• Investigate fraud, abuse, or security incidents
• Enforce our agreements
• Protect TutorHub’s legal rights

Business Changes

If TutorHub is involved in a merger, financing, acquisition, restructuring, or sale, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.

TutorHub does not sell personal information.

6. Information Processed Outside Canada

Some service providers may process or store information outside Canada.

When information is processed in another country, it may be subject to that country’s laws and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with those laws.

TutorHub uses reasonable contractual, technical, and organizational safeguards when engaging service providers.

7. Information Retention

TutorHub retains personal information only for as long as reasonably required to:

• Provide tutoring and platform services
• Maintain session and transaction records
• Resolve complaints and disputes
• Meet tax, accounting, legal, and regulatory obligations
• Protect the safety, security, and integrity of the platform
• Enforce agreements

Different information may have different retention periods.

When personal information is no longer required, TutorHub will delete, anonymize, or securely dispose of it, subject to backup cycles and legal obligations.

8. Security

TutorHub uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

These measures may include:

• Access controls
• Account authentication
• Encryption during transmission
• Secure hosting
• Restricted administrative access
• Payment processing through established providers
• Monitoring and security updates
• Staff and contractor confidentiality requirements

No internet-based service can guarantee absolute security. Users should protect their passwords, devices, and account access.

9. Your Privacy Rights

Depending on applicable law, you may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of information that is no longer required
• Withdrawal of consent
• Information about how your data is used or shared
• Closure of your account
• A copy of certain account information

TutorHub may need to verify your identity before completing a request.

Some information may be retained where required by law or where reasonably necessary for transactions, disputes, safety, fraud prevention, or enforcement.

10. Marketing Communications

TutorHub may send newsletters, learning resources, service announcements, or promotional messages where permitted by law.

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us.

Unsubscribing from marketing will not stop essential account, payment, booking, security, or service communications.

11. Cookies and Similar Technologies

TutorHub may use cookies, local storage, and similar technologies to:

• Keep the website functioning
• Maintain account sessions
• Protect forms and accounts
• Remember preferences
• Understand website performance
• Measure service usage, where consent is required and obtained

More information is available in our Cookie Policy.

12. Third-Party Services and Links

TutorHub may link to Stripe, the App Store, Google Play, tutor resources, or other third-party services.

Those services operate under their own privacy policies. TutorHub is not responsible for how an independent third party collects or uses information after you leave TutorHub.

13. Changes to This Policy

TutorHub may update this Privacy Policy when our services, legal obligations, or data practices change.

The updated version will display a revised “Last updated” date. Where a change is material, we may provide additional notice through the website, app, or email.

14. Contact and Privacy Requests

For privacy questions, access requests, corrections, account deletion, or complaints, contact:

TutorHub
Operated by: TutorHub
Email: hello@tutorshub.ca
Location: Canada

We will review and respond to privacy requests within a reasonable period and in accordance with applicable law.