Cookie Policy

Effective date: September 3, 2026
Last updated: September 4, 2026

This Cookie Policy explains how TutorHub uses cookies and similar technologies on its website and related online services.

TutorHub is operated by TutorHub in Canada.

1. What Cookies Are

Cookies are small text files stored on a browser or device when a person visits a website.

Similar technologies may include:

• Local storage
• Session storage
• Tracking pixels
• Software development kits
• Device identifiers
• Tags and scripts

These technologies can support website operation, security, preferences, performance measurement, and communications.

2. How TutorHub Uses Cookies

TutorHub may use cookies and similar technologies to:

• Keep the website and app functioning
• Maintain login sessions
• Protect accounts and forms
• Prevent fraud and abuse
• Remember preferences
• Process contact and application forms
• Understand website performance
• Measure how visitors use pages and features
• Support payment and checkout functions
• Store cookie-consent choices

TutorHub does not use cookies to sell personal information.

3. Strictly Necessary Cookies

Strictly necessary cookies support functions required for the website or app to operate.

They may be used for:

• Account authentication
• Session management
• Security
• Fraud prevention
• Network and load balancing
• Contact-form protection
• Payment processing
• Remembering privacy and cookie choices

These cookies cannot normally be disabled through TutorHub’s cookie controls because the requested service may not function without them.

Users can block them through browser settings, but parts of the website or app may stop working correctly.

4. Functional Cookies

Functional cookies remember optional choices and settings.

They may remember:

• Language or regional preferences
• Display preferences
• Previously selected account types
• Form information where appropriate
• Accessibility settings

If functional cookies are disabled, some personalized features may not work as expected.

5. Analytics Cookies

Analytics cookies help TutorHub understand how visitors use the website and app.

They may collect information such as:

• Pages visited
• Time spent on a page
• General navigation paths
• Browser and device type
• Approximate location derived from an IP address
• Error and performance information

Where consent is required, TutorHub will not activate non-essential analytics cookies until the visitor has provided consent.

Analytics information should be aggregated or anonymized where reasonably possible.

6. Advertising and Behavioural Tracking

TutorHub does not use student learning information for behavioural advertising.

TutorHub does not intentionally enable behavioural advertising or cross-site tracking on services directed to children.

If advertising or retargeting technologies are introduced on general-audience pages, TutorHub will update this policy and request consent where required before activating them.

7. Payment Provider Technologies

When a payment or payout feature is used, Stripe or another authorized payment provider may use cookies or related technologies for:

• Checkout
• Account verification
• Fraud prevention
• Payment security
• Transaction processing
• Regulatory compliance

These technologies are controlled by the payment provider and may be governed by its own privacy and cookie policies.

8. Forms and Security

TutorHub’s contact, student, tutor, and school enquiry forms may use session or security technologies to:

• Prevent spam
• Validate submissions
• Protect against automated attacks
• Maintain form state
• Confirm successful submission

Information entered in a form is handled according to TutorHub’s Privacy Policy.

9. Third-Party Content and Links

TutorHub may include links or content from:

• App Store
• Google Play
• Stripe
• Video or meeting providers
• Maps
• Social platforms
• Other service providers

A third party may place or read cookies when its content or service is loaded. TutorHub does not control cookies set directly by an independent third party.

Simply displaying a link does not necessarily place a third-party cookie. A third party may begin collecting information after the user clicks the link or loads embedded content.

10. Cookie Duration

Cookies may remain for different periods.

Session Cookies

Session cookies usually expire when the browser is closed or shortly after the session ends.

Persistent Cookies

Persistent cookies remain until their stated expiration date or until the user deletes them.

The actual duration depends on the cookie’s purpose and the provider that controls it.

TutorHub will not retain cookie-derived information longer than reasonably necessary for its stated purpose.

11. Your Cookie Choices

Where a cookie-consent tool is available, you may:

• Accept all cookies
• Reject non-essential cookies
• Select permitted categories
• Change a previous choice

You can also manage cookies through browser or device settings.

Blocking or deleting cookies may:

• Sign you out
• Remove saved preferences
• Prevent forms from functioning
• Affect payment or security features
• Reduce website functionality

12. Mobile Application Technologies

The TutorHub mobile app may use local storage, device identifiers, push-notification tokens, crash reporting, and similar technologies.

These may support:

• Login and account security
• Booking reminders
• Session notifications
• App preferences
• Performance monitoring
• Error diagnosis
• Fraud prevention

You can control certain permissions, such as notifications or location access, through the device settings.

13. Email Technologies

Service and marketing emails may use limited technologies to measure delivery, detect security issues, or determine whether a link was used.

Marketing communications will be sent only where permitted by law. Each marketing email will provide an unsubscribe method.

Essential messages about accounts, bookings, payments, safety, or security may still be sent after marketing preferences are changed.

14. Children’s Privacy

TutorHub does not use cookies to behaviourally advertise to children.

Technologies used in services involving children should be limited to what is reasonably necessary for:

• Providing tutoring services
• Maintaining account security
• Managing sessions
• Tracking learning goals
• Protecting users and the platform

More information about children’s personal information is available in the Privacy Policy.

15. Changes to This Cookie Policy

TutorHub may update this Cookie Policy when technologies, service providers, or legal requirements change.

The updated policy will display a revised “Last updated” date.

Where a material change affects consent choices, TutorHub may request consent again.

16. Contact

Questions about cookies or privacy choices may be sent to:

TutorHub
Operated by: TutorHub
Email: hello@tutorshub.ca
Location: Canada